Course Features
Industry:
Business
Duration:
12 - 24 months
Units:
13
Fee:
$2,750
BSB30120
Certificate III in Business (Customer Engagement)
BSB30120
Certificate III in Business (Customer Engagement)
Course Features
Industry:
Business
Duration:
12 - 24 months
Units:
13
Fee:
$2,750
Course Overview
Ever wanted to work in the dynamic and ever-evolving business world? If you’re looking for a course to equip you with the skills and knowledge needed for customer service roles then look no further than Gold Training’s Certificate III in Business (Customer Engagement)!
This course will provide you with the knowledge and skills needed to excel in the customer service industry. You’ll get an understanding of how organisations work, from basic principles such as communication and problem solving through to more advanced concepts like resilience and conflict resolution.
Not only will this course help build your confidence when it comes dealing with customers, but it will also be the start an invigorating career journey full of rewarding opportunities! So what are you waiting for? Invest in yourself today by signing up for our Certificate III in Business (Customer Engagement) course!
Course Details
At Gold Training, we understand that our students have busy schedules and may require flexible options when it comes to completing their Certificate III in Business (Customer Engagement). To accommodate this, we offer a range of delivery methods to ensure our students get the best learning experience possible.
Online
We understand how difficult it can be to balance work and life commitments with studying, so you’ll get some peace of mind learning that this course is available for delivery online and that we support you through your entire online journey with our team of experienced trainers who are all only a phone call or email away for any questions that you may have. Experience online learning like never before with our multi-award winning learning management system. It’s not just any old system – it’s an innovative way of studying that sets us apart from other providers. With interactive activities, engaging content and real-time feedback, our platform will help get you ahead of the competition!
Face to Face
We also have face-to-face group training available for suitable group bookings, taught by experienced instructors who strive to make the classes interactive, engaging, and fun! Please contact us for further information on booking requirements.
Workplace Traineeship
If hands on experience is more your style then taking advantage of one of our 12 – 24 month traineeships may just suit you perfectly! It’s an ideal solution if both employer and employee are willing as it provides employees with industry knowledge while contributing towards obtaining nationally accredited certificates such as a Certificate III in Business (Customer Engagement).
- BSBPEF201 Support Personal Wellbeing In The Workplace
- BSBPEF301 Organise Personal Work Priorities
- BSBWHS311 Assist With Maintaining Workplace Safety
- BSBCRT311 Apply Critical Thinking Skills In A Team Environment
- BSBSUS211 Participate In Sustainable Work Practices
- BSBXCM301 Engage In Workplace Communication
- BSBTWK301 Use Inclusive Work Practices
- SIRXCEG005 Maintain Business To Business Relationships
- BSBOPS304 Deliver And Monitor A Service To A Customer
- BSBOPS305 Process Customer Complaints
- BSBTEC201 Use Business Software Applications
- SIRXMKT001 Maintain Business to Business relationships
- BSBXCS303 Securely Manage Personally Identifiable Information And Workplace Information
Vocational Outcomes
On completion of the Certificate III in Business (Customer Engagement) you will obtain valuable insights and knowledge in:
- Administrative Office Function
- Dealing With Customer Complaints
- Principles Of Confidentiality, Privacy And Security Within An Administration Environment
- Workplace Health And Safety
Employment Opportunities
- Administration Officer
- Call Centre Operator
- Telemarketer
- Receptionist
- Information Services Officer
Ready to take the next step in your career? Well, here‘s some good news – you don‘t need any prior qualifications or experience to get started on a Certificate III in Business (Customer Engagement). That‘s right – no prerequisites needed at all! All that is required of you is enthusiasm and commitment as you work towards achieving your goals.
- Online $2,750
- Face-to-face price available on application
Payment plans or ‘pay-as-you go’ methods are available for all participants completing a Gold Training qualification through online delivery. Please advise on enrolment if you are seeking alternative payment arrangements.
At Gold Training, we understand that our students have busy schedules and may require flexible options when it comes to completing their Certificate III in Business (Customer Engagement). To accommodate this, we offer a range of delivery methods to ensure our students get the best learning experience possible.
Online
We understand how difficult it can be to balance work and life commitments with studying, so you’ll get some peace of mind learning that this course is available for delivery online and that we support you through your entire online journey with our team of experienced trainers who are all only a phone call or email away for any questions that you may have. Experience online learning like never before with our multi-award winning learning management system. It’s not just any old system – it’s an innovative way of studying that sets us apart from other providers. With interactive activities, engaging content and real-time feedback, our platform will help get you ahead of the competition!
Face to Face
We also have face-to-face group training available for suitable group bookings, taught by experienced instructors who strive to make the classes interactive, engaging, and fun! Please contact us for further information on booking requirements.
Workplace Traineeship
If hands on experience is more your style then taking advantage of one of our 12 - 24 month traineeships may just suit you perfectly! It's an ideal solution if both employer and employee are willing as it provides employees with industry knowledge while contributing towards obtaining nationally accredited certificates such as a Certificate III in Business (Customer Engagement).
- BSBPEF201 Support Personal Wellbeing In The Workplace
- BSBPEF301 Organise Personal Work Priorities
- BSBWHS311 Assist With Maintaining Workplace Safety
- BSBCRT311 Apply Critical Thinking Skills In A Team Environment
- BSBSUS211 Participate In Sustainable Work Practices
- BSBXCM301 Engage In Workplace Communication
- BSBTWK301 Use Inclusive Work Practices
- SIRXCEG005 Maintain Business To Business Relationships
- BSBOPS304 Deliver And Monitor A Service To A Customer
- BSBOPS305 Process Customer Complaints
- BSBTEC201 Use Business Software Applications
- BSBTEC301 Design And Produce Business Documents
- BSBXCS303 Securely Manage Personally Identifiable Information And Workplace Information
Vocational Outcomes
On completion of the Certificate III in Business (Customer Engagement) you will obtain valuable insights and knowledge in:
- Administrative Office Function
- Dealing With Customer Complaints
- Principles Of Confidentiality, Privacy And Security Within An Administration Environment
- Workplace Health And Safety
Employment Opportunities
- Administration Officer
- Call Centre Operator
- Telemarketer
- Receptionist
- Information Services Officer
Ready to take the next step in your career? Well, here's some good news - you don't need any prior qualifications or experience to get started on a Certificate III in Business (Customer Engagement). That's right - no prerequisites needed at all! All that is required of you is enthusiasm and commitment as you work towards achieving your goals.
- Online $2,750
- Face-to-face price available on application
Payment plans or 'pay-as-you go' methods are available for all participants completing a Gold Training qualification through online delivery. Please advise on enrolment if you are seeking alternative payment arrangements.
Funding
The Certificate III Guarantee supports eligible individuals to complete their first post-school Certificate III qualification and increase their skills to move into employment, re-enter the workforce or advance their career. This program also supports school students to access training and Queensland's Year 12 graduates to transition to employment by providing subsidised training in high priority qualifications.
For more information on what the Certificate III Guarantee program means for students, please view the student fact sheet.
Student co-contribution fees apply to all Certificate III Guarantee funded enrolments, to cover all costs associated with delivering the training:
- Non-concessional fee - $50
- Concessional fee - $25
For more information, please visit the Queensland Government Certificate III Guarantee website.
The User Choice program provides a public funding contribution towards the cost of training and assessment services for eligible Queensland apprentices and trainees. Participants may be eligible for funding under the Queensland Government User Choice Program to undertake a traineeship with their employer, through Gold Training.
For more information, please visit the Queensland Government's apprenticeships and traineeships website or contact us.+
Smart and Skilled is the NSW Government program for government-subsidised Vocational Education and Training (VET). It aims to help people in NSW get in-demand qualifications so they can find a job and/or advance their career.
Smart and Skilled provides eligible students (subject to available funding) with:
- an entitlement to government-subsidised training up to and including Certificate III
- government funding for higher-level courses (Certificate IV and above) in targeted priority areas.
As Western Australia's economy grows, the outlook for jobs is constantly changing. Jobs & Skills WA is the way the State Government prioritises investment in training to focus on courses that equip people to take up jobs that are or will be in high demand, and in the services provided to support people to achieve successful outcomes. Funding is available to new workers who meet the eligibility criteria and are employed as apprentices/trainees in priority industry qualifications.
For more information, please visit the Jobs & Skills WA website or contact us
Studying online lets me study at home and complete the modules when I can, without locking myself into face-to-face courses. Meaning I keep the boss happy at work. I have learnt a lot about Leadership and Management.