Become a sought after, multi-skilled administrator with Gold Training

Develop the skills for an entry-level role in Customer Engagement

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Business (Customer Engagement) training With Gold Training

Funded Places Available

Gold Training offer Certificate 3 Guarantee funded places for participants who meet eligibility criteria.

Affordable Training

Our competitive course fees and payment plans allow you to upskill today, for your career of tomorrow. 

Experienced Trainers

Our Business trainer Lisa is all in on ​Business (Customer Engagement) and supports you to complete your qualification.

• Course Description
• Units of Competency
• Vocational and Employment Outcomes
• Course Delivery

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Gold Training's Certificate III in Business (Customer Engagement) is developed for individuals seeking to gain employment or improve their current career prospects within customer facing roles in administration in both the private and public sectors.  Upon completion of this qualification participants will have the knowledge of a multi-skilled customer service administrator, with the ability to apply their skills in a range of environments - a sought after skill-set for many employers.

​There are no formal entry requirements, however, it is preferred that participants display initiative and have an understanding of the concepts, or some experience in business or administration settings.

• BSBPEF201 Support personal wellbeing in the workplace
• BSBPEF301 Organise personal work priorities
• BSBWHS311 Assist with maintaining workplace safety 
• BSBCRT311 Apply critical thinking skills in a team environment
• BSBSUS211 Participate in sustainable work practices
• BSBXCM301 Engage in workplace communication
• BSBTWK301 Use inclusive work practices 
• SIRXCEG005 Maintain business to business relationships
• BSBOPS304 Deliver and monitor a service to a customer  
• BSBOPS305 Process customer complaints
• SIRXCEG002 Assist with customer difficulties
• BSBTEC201 Use business software applications 
• BSBXCS303 Securely manage personally identifiable information and workplace information

Vocational Outcomes
On completion of the Certificate III in Business (Customer Engagement) you will obtain valuable insights and knowledge in:

• ​Administrative office function
• Document processing
• Maintaining client records
• Principles of confidentiality, privacy and security within an administration environment
• Dealing with customer difficulties and complaints
• Workplace health and safety

Employment Opportunities

• Administration officer
• Team leader
• Personal assistant
• Customer Service Representative
• Executive assistant
• Call centre operator

Complete the Gold Training BSB30120 Certificate III in Business (Customer Engagement):

• Online with our engaging, multi-award winning Learning Management System CoAssemble at your own pace, over a 12 month time frame

You can access a demo of our multi-award winning system right here!

Don't Just Take Our Word For It

"My trainer has been very supportive and has helped me so much throughout my study. I would recommend doing your study through Gold Training"
​- Casey

"I am currently studying the Certificate 3 and the trainer support and course layout is awesome! They offer a great service!"
- Holly

"I enjoyed the broken down information, especially when there was animation examples. I felt no judgement on any questions I had and I felt that I had a lot of support and understanding when my work load at my full time job increased."
- Rhiannon

"The support I have received from my trainer has been outstanding, I couldn't ask for more"
- Stephen